Contact

We are here to help

For questions about a product, delivery or an existing order, contact Paw Terys using the details below or the contact form on this page. Please include your order number when contacting us about an order.

Contact details

Email: vinc2nt94@gmail.com
Phone: +852 5163 1391
Business and authorized return address: Room C05, Flat A, 2/F, Tontex Industrial Building, 2-4 Sheung Hei Street, San Po Kong, Kowloon, Hong Kong.

Customer service inquiries are normally answered within 2 business days.

Returns

Before mailing a return, email us for authorization and return instructions. Do not send an unauthorized return. Review our Refund Policy for eligibility, timing and costs.